Orders and customer service
We use your name, address, email address, and phone number to process orders, arrange delivery, and answer product questions. That is the core job.
Privacy Policy
Your details stay handled with care.
This page explains how Pelsall Slumber Ltd. collects, uses, and protects personal data when you browse, ask for a quote, or place an order for bedding, sheets, pillows, or mattresses. It is written for UK GDPR and the Data Protection Act 2018.
Plain rules. No guesswork. If you want a direct answer about your data, use the contact details below and we will reply in writing.
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We collect only what we need to process orders, answer questions, and keep your account records straight.
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We keep contact details, delivery notes, and order history secure on systems with access limits.
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You can ask for a copy of your data, ask us to correct it, or ask us to delete what we no longer need.
How we use your information
Security and fraud checks
We keep basic transaction records to spot misuse, prevent errors, and protect our systems. Access is limited to staff who need it for work.
Delivery updates
We may pass the details needed for delivery to trusted logistics partners so your bedding and mattresses reach the right address.
Legal notices and records
We keep invoices, complaints, and consent records where the law requires it. If we no longer need a record, we delete or anonymise it.
What we keep, and for how long
We hold information only for as long as it is needed for the order, for customer support, or for legal and accounting duties. Delivery details and order history may stay on file for a limited period after purchase so we can deal with returns, faults, or disputes. Short. Clear.
We do not sell your personal data. We do not use it for unrelated marketing without a lawful reason, and we do not keep extra details just in case. If a record has no business or legal use, we remove it.
If you contact us about your data, we will ask enough questions to confirm who you are before we act on the request. That keeps your file from being changed by the wrong person.
What customers say about our service
"They answered my data request quickly and kept the process simple. I knew what they had and why they kept it."
"Milam Douet, Compliance Manager at a local facilities company, told us the privacy notice was direct, specific, and easy to keep on file. She said it gave her enough detail to brief her team without extra calls."
"Why did we choose Pelsall Slumber Ltd.? Because they were plain about what they collect, how long they keep it, and who can see it."
Ask for a copy, correction, or deletion
Use this page if you want to ask about your personal data, raise a concern, or make a rights request. Send the basic details of your order or enquiry, and tell us what you want us to do. We will handle it in line with UK GDPR and reply using the contact details you give us.