Terms and Conditions
Terms for using Pelsall Slumber Ltd.
These terms set the rules for browsing this site and placing an order with Pelsall Slumber Ltd.. They cover product use, payment, delivery, returns, and the limits that apply to every sale.
Read them before you buy. It keeps things clear.
Orders are accepted only when we confirm them by email or another written message.
Product details, sizes, and finishes should be checked before checkout. Small variations can happen.
Use of this website means you accept these terms and any policy linked from them.
What these terms cover
The points below explain how we handle orders for bedding, sheets, pillows, and mattresses at Pelsall Slumber Ltd..
Orders and acceptance
An order is a request to buy. We can refuse or cancel it if payment fails, stock changes, or the details provided are incomplete. Simple as that.
Prices and payment
Prices are shown in pounds sterling unless stated otherwise. Delivery charges, if any, are shown before you complete your order. Payment must clear before dispatch.
Delivery
We deliver to the address you give at checkout. Times are estimates, not promises, and access issues can delay arrival. Large mattresses may need extra handling.
Returns and faults
If an item arrives damaged or wrong, tell us straight away so we can sort it. Any return must follow the instructions in the relevant policy and the condition rules that apply to the product.
Reading the fine print
These terms apply to all visitors, customers, and anyone who places an order through this site. They sit alongside our privacy policy and any product-specific notes shown on the page you are using. If there is a conflict, the more specific written notice for that product takes priority.
We make a point of keeping product descriptions plain and current, but colours and textures can look different on different screens. Measurements are given as accurately as we can, with normal manufacturing tolerances where they apply. If you need a mattress size checked against a bed frame, ask before you buy. It saves time.
We may update these terms when the site, stock, or law changes. The version published here is the one in force. Keep a copy for your records if you are making a larger purchase.
A clear record matters when you are ordering larger items.
What customers tell us
"The order details were plain, and the delivery timing matched what we were told. No back and forth."
Milam Douet
"We checked the mattress size against our frame before ordering, and that saved us a return. Pelsall Slumber Ltd. answered quickly and gave exact product notes, which made the purchase straightforward."
Thornbury Macafee, Home Buyer
"Why did we choose Pelsall Slumber Ltd.? Because the terms were easy to read, the product pages were direct, and we knew what to expect before paying."
Miray Meneghini
Need help with an order?
If anything in these terms is unclear, ask before you place an order. We can talk through product details, delivery questions, or an existing purchase tied to your account.
Email: [email protected]
Phone: +447700058627
Address: Hazel Lane, South Staffordshire, Walsall, WS6 6AW, GB